Frequently Asked Questions
Everything you need to know about your Dr. Pen journey.
Are your Dr. Pen devices authentic?
Yes, all our devices are 100% authentic. Each box comes with a unique QR code and security seal that can be verified on the official manufacturer website to ensure you have received a genuine product.
How often should I replace the needle cartridges?
For safety and hygiene, needle cartridges are strictly single-use only. Using a cartridge more than once can lead to skin irritation, infection, and cross-contamination. Always dispose of them in a sharps container after one session.
What is your shipping policy and delivery timeframe?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I return my device if I change my mind?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to the medical nature of these products, we cannot accept returns on any devices or cartridges that have been opened or used.
Do the devices come with a warranty?
Yes, all Dr. Pen devices purchased through our store include a 12-month manufacturer warranty covering any functional defects. This warranty does not cover accidental damage or wear and tear from improper use.
Which Dr. Pen model is right for me?
Selection depends on your skin goals. The M8 and A7 are excellent for facial rejuvenation, while the A6S is a professional-grade favorite. We recommend checking our 'Comparison Guide' or contacting our support team for a personalized recommendation.