Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.

1

Initiate Your Request

Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the items in their original box, ensuring all accessories, needles, and charging cables are included to avoid restocking fees.

3

Ship the Items

Affix the provided shipping label or use a tracked postal service to send the package back to our quality control warehouse for inspection.

4

Receive Your Refund

Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing